Terms & Conditions
All transactions made are through the online payment merchant. The customer receives payment confirmation when payment details are entered and the ordering process is complete.
The estimated delivery time for a CUSTOM-MADE ASPETTO garment is between 4 and 5 weeks. In rare cases the delivery might be subject to influences beyond our control, such as fabric availability or natural disasters. In those cases delivery may take longer.
1. We offer no refunds in any case, as we sell custom-made products. According to international law, as we cannot reuse or resell the product (the item having been especially made for the individual according to their custom design), there is no resale value, and thus we are not required to accept returns. Once an order is placed online, it is processed immediately and the production process is commenced instantly. Please note that cancellation of orders is thus not possible after the transaction is completed. All products will be shipped to the delivery address as the company will not cancel, hold, nor store any order and product once produced.
2. In case of fit issues and/or necessary alterations, Aspetto cannot be held responsible. However, up to a $75 US dollar allowance will be given to the customer should their product need alterations. That credit is only issued upon the client's request. To be reimbursed, the client must send Aspetto, Inc a receipt of the alteration(s). All Aspetto garments must be altered 30 days after the client has received the order in order to receive alteration credit. After 30 days, Aspetto will not issue nor recognize any alteration credit requests. Should you desire alterations, contact Aspetto customer service and we will be happy to help find a local tailor. Aspetto is an online ordering platform for custom-made clothing, and adjustments to the clothing may be necessary to find your best fit. Incorrect measuring does not qualify as production error and does not hold Apsetto accountable.
3. Aspetto suits are online custom suits. It is sometimes difficult to perfect the fit without going to a tailor shop, where you generally have 3-4 fittings. This point needs to be clarified, as we provide the most economical price available online or offline in today's tailor-made/custom- made business. However, Aspetto provides domestic customers with a forty US dollar credit attain your perfect fitting within the appropriate time frame of 30 days after receipt of order.
4. The Product design image on our web interface is for visualization only and minor differences in appearance may occur. The fabric color descriptions seen on our website are solely intended
for our brand. They do not correspond to other general descriptions of the color mentioned by any other sources or brands.
5. For large quantities of suit orders, there is a possibility of a slight difference of half to one inch in the measurements. As this is tailor-made production, each suit order is cut and made individually unlike ready-made mass production.
6. The first time a customer orders any custom-made product there is a chance that the fit is not 100% perfect. The need for minor alteration of the product or size adjustment might be necessary. Incorrect measuring does not qualify as production error. provides.
7. Manufactured by skillful tailors, Aspetto matches all patterns/pin-stripes/lines/etc., at the proper locations to the best of their abilities. Please note that matching lines at the shoulders may cause slight to medium variation at the shoulder on some body types. If the customer prefers to ensure smooth shoulders over the matching of patterns/pin-stripes/lines/etc., please notify Aspetto customer service within 24 hours of having placed your order.
8. Slight differences in shading of a product of the same fabric (due to variations in the dying process) are possible. Since your garment is handmade and not machine-made, slight variations in the fit of two finished shirts produced with the same body measurements may occur, but are generally unnoticeable.
9. Customers can request specific measurements not indicated on our measurements page (such as biceps, cuff width, cuff length, etc.) via Aspetto Customer Service. The request for any additional measurements, and/or any special request, must be made within 24 hours of order placement.
10. Any additional measurements, style details, and/or, changes must be sent to firstname.lastname@example.org within 24 hours of order placement. Please note that we only store the original submitted measurements in our database.
11. Confirmation emails of purchase will always be sent to the email provided upon completion of order placement. Customers are kindly requested to check that emails from our company are not marked as junk or spam. Customers are also encouraged to contact email@example.com if they do not receive the emails due to unforeseen technical reasons.
13. Gift Vouchers or Promotional Vouchers purchased online through our website are non- refundable.
14. As an act to explicitly represent our pride in customer service, Aspetto is always available to speak with our clients. Should assistance be needed we encourage our clients to contact any means necessary. Should we notice any peculiar measurements with your order before manufacturing, you may be subjected to contact with an Aspetto Representative. However, we will not hold orders for more than 48 hours. Suspicion of incorrect measurement submissions may foresee an extended delivery period.
15. Should there be a discrepancy in the invoice you receive, firstname.lastname@example.org and we will send you an updated official invoice.
16. On behalf of Aspetto, Inc, Abbas and Robert thank you for your business and hope to satisfy your custom-tailored needs proficiently.